Planning guide / Property maintenance
After the thermal scan: turn findings into a work plan
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An inspection report gives a property team information to act on. Its value depends on what happens next: reviewing the findings, agreeing on the work, coordinating access and keeping a record of the outcome.
What to take away
- Give each finding an equipment reference and a responsible person.
- Have qualified professionals assess urgency and any further investigation needed.
- Plan tenant access, outages and follow-up records before work is scheduled.
Create one usable findings register
Start by connecting each observation to the equipment it concerns. Record the panel or equipment identifier, location, report reference and supporting images. Keep any uncertainty visible so that an observation is not accidentally turned into a confirmed diagnosis.
Ask the responsible qualified professional to assess the next step. Some observations may require further investigation before a repair scope can be agreed. A thermal image alone should not be described as proof of a specific fault or as a complete assessment of the building's electrical condition.
- Use consistent equipment names across the report, drawings and work order.
- Record the recommended next action and the person responsible for it.
- Keep open questions and access restrictions alongside the finding.
Coordinate access and interruptions
Before scheduling work, identify which tenants, operations and other systems may be affected. Share the building's access rules, available drawings, previous service records and known restrictions with the electrical contractor.
Where an interruption is needed, agree on the scope, responsibilities and notifications before a date is promised. The contractor and responsible site personnel should determine the required electrical safety procedures. This guide does not provide instructions for energized work.
Keep a clear closeout record
When work is carried out, record what was done and which findings remain open. Keep the relevant work records and any follow-up results with the original observation. A quotation, a booked visit and completed work are different stages and should be labeled separately.
For a maintenance or inspection enquiry, ESE can review the available information and discuss the next visit's scope. Service and maintenance enquiries are handled for New York and New Jersey; South Florida enquiries are for major project work.